In order to offer a better customer service experience, WebSimHockey now offers a brand new GM support system. This addition will allow all of our GMs to get a quick response to any questions they may have, through a communication system that will identify the GM needs.

Each technical question will be sent to our Support Team through a Ticket service, to the proper qualified GM on the team, according to the level of support needed. The user will have to choose a support level when creating the tickets (Assistant GM, Experienced GM, Expert GM or Admin).

The GM Support Team will be made of volunteer GMs who have been using the site for a long time.

This system will greatly accelerate resolution times for community issues, and will ensure that our development team spends more time working on new features and functions instead of customer service.

The new GM Support Service can be located on the right-hand column once you've logged into your league.  You will notice that it works and feels just like our regular public forums!